Zama Rentals Mexico Quintana Roo Tulum Zama

Kimpton Aluna Tulum by IHG | Hotel in Tulum

| 9.0 (292 Reviews) |  1 Bathroom
Zama Hotel | Kimpton Aluna Tulum by IHG

Hotel in Zama, Tulum

Luxury hotel with 2 outdoor pools and a full-service spa
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, 77780, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Bathtub or shower
  • Bathrobes
  • Towels
  • Free toiletries
  • Private bathroom
Bedroom
  • Free rollaway beds
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Ceiling fan
  • Slippers
  • Safe
Breakfast
  • Buffet breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 340 for adults and MXN 170 for children
  • 1 poolside bar
  • Room service available
Parking
  • Free uncovered valet parking on site
  • Free uncovered self parking on site
Accessibility
  • Elevator
  • Wheelchair-accessible concierge desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Pool access ramp on site
Activities
  • Beach access
  • Ecotours
  • Theme parks
  • Free beach club
  • Hiking/biking trails
  • Snorkeling
  • Health/beauty spa
  • Ziplining
  • Full-service spa
  • 2 outdoor pools
  • Free bicycle rentals
  • Bike storage
  • Bike parking
  • 24-hour fitness center
Entertainment
  • Netflix
  • Streaming services
  • 40-inch Smart TV
General
  • 24-hour business center
  • Coworking space
  • Meeting room
  • Elevator
  • Banquet hall
  • ATM/banking services
  • Spanish
  • English
  • Smoke-free property
Guest Services
  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Free rollaway/extra beds
  • Laundry facilities
  • Free cribs/infant beds
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • Laundry facilities
  • 24-hour front desk
  • Luggage storage
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Pool umbrellas
  • Garden
  • Terrace
  • Pool sun loungers
  • Free pool cabanas
  • Balcony or patio
Spa
  • Massages
  • Body treatments
  • Body scrubs
  • Couples treatment room(s)
  • Spa open daily
  • Facials

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately mxn 340 for adults and mxn 170 for children late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets stay free service animals are welcome, and are exempt from fees
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Mauro
Nov 9, 2025 03:15:00 AM
Review Score:   10
Summary: great service
See All Reviews

Room Arrangement

Room Info Facilities
Room, 2 Queen Beds (Essential)
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, 1 Bedroom
Room Size: 689.85 square feet m2
1 King Bed
Suite, 1 Bedroom

General

Ping - 19, Square meters - 64, Number of living rooms 0, Number of bedrooms - 0, Square feet - 689.85, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1
Room, 2 Queen Beds, Balcony (Essential)
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Balcony (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Queen Beds, Mobility Accessible (Essential)
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Mobility Accessible (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, 1 Bedroom, Balcony
Room Size: 689.85 square feet m2
1 King Bed
Suite, 1 Bedroom, Balcony

General

Ping - 19, Square meters - 64, Number of living rooms 0, Number of bedrooms - 0, Square feet - 689.85, Pets not allowed, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Room (Essential)
Room Size: 412.36 square feet m2
1 Twin Bed
Room (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed, Balcony (Essential)
Room Size: 412.36 square feet m2
1 King Bed
Room, 1 King Bed, Balcony (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1
Room, 1 King Bed (Essential)
Room Size: 412.36 square feet m2
1 King Bed
Room, 1 King Bed (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1

FAQ's

Is this Zama hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zama hotel have a swimming pool?

Yes, this Zama hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zama hotel?

Best-rates for the Zama hotel starts from $123 per night with includes Bar, Parking, TV, Wheelchair Accessible, Accessibility, Spa, Guest Services, Breakfast, Toiletries, Child Friendly, Pool, Security/Safety, Bedding/Linens, Entertainment, Internet, Air Conditioner, Balcony/Terrace, Business Services, Wellness Facilities, Laundry with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is Zama hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zama hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zama hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zama hotel?

Based on the information reported by the owner or manager, the Zama hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zama hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zama hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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